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Our mission and values

At Agence LUCIE, CSR is an opportunity to be seized. The opportunity to prosper while taking care of human beings and our planet.

Holding special status in French law (“société à mission”) as a committed company, Agence LUCIE is committed to facilitating this shift towards a positive transformation for clearer, more robust, collaborative and innovative organisations.

That’s what LUCIE is all about!
It’s what drives us on a daily basis

Real, not perfect

At Agence LUCIE we don’t look for flawless superheroes. We welcome without judgement and always suggest a way forward which we think is the fairest and safest way to progress with confidence.

Demanding with our certifications

Quality is at the heart of our approach. Our certifications are awarded by an independent, unpaid committee of experts. Our certifications are highly demanding, ensuring that your are 100% credible.

Cheerfully committed

We take our mission as fervent defenders of the social and environmental transition very seriously, and invest lots of our energy and enthusiasm to it!

People-focussed

What counts for us is building relationships of trust. At every stage, we are there to advise and support you, throughout the entire process.

Our missions to promote the transition

Helping organisations shift towards a positive transformation through certification

Our certification helps organisations who want to implement a thorough and practical process to reconcile their economic, social and environmental roles.

Find out about our certifications

Training in CSR roles and issues

We train anyone who wants to demonstrate their CSR skills and enjoy the best tools, developed with over 20 years of experience.

Find out about our training

Leading a community of committed organisations

Throughout France and internationally, we create spaces and time to help our community of transition actors to thrive, grow and progress together, ensuring they are more enlightened and responsible.

Meet our community

Our practical CSR commitments

At Agence LUCIE, we are also gradually introducing sustainable and responsible practices into our own organisation. We don’t claim to be perfect. We are learning, we are progressing and we are improving every day. Together.

Find out about our practical actions!

Preserving the environment

Mobility policy (business travel is almost exclusively by train for teams, and air travel is not reimbursed).

Development of remote services (audits and training) to reduce travel.

Exclusive use of second-hand office furniture.

Communication to encourage ecological approaches aligned with the nature of our activities.

Responsible governance

A “société à mission” since 2024.

Collaborative CSR approach with CSR working groups involving the whole team.

Gender equality (mixed management committee).

Social objective of the company is focussed on the environmental and social transformation of organisations.

Signature of the Global Compact, Synodès, Mouvement Impact France and Planet Tech Care charters.

Respect for human rights

Introduction of a harassment advisor.

Team diversity (staff ages range from 25 to 55 in different regions across France).

Written assessment of recruitment is entrusted to at least three people within the organisation.

Accessibility of the new style guide.

Responsible working conditions

Access to stable employment (100% permanent contracts, excluding apprentices and replacement staff).

Trust-based, flexible management of working hours.

Awareness raising of psychosocial risks.

Internal rules on limiting digital communication to team working hours.

Intervention and awareness raising by occupational health specialist on workplace ergonomics.

Location of premises facilitates transport (office situation in the heart of Paris).

Widespread use of working from home (50% of the time).

Support through an external HR provider and an HR evaluation to guide teams with growth of the organisation.

Team building (annual seminar in the countryside, knowledge cafés to help teams share knowledge and build awareness, collective workshops).

Ongoing training (via our Training Centre and our skills development plan).

Ethics in business relationships

Choice of service providers based on their CSR commitments (cleaning company, green energy contract, events in premises which are committed to the transition, etc.).

Diversification of suppliers (multiple assessors and trainers).

Securing our relationships (framework agreements with our auditors and trainers).

Ethical charter signed by our assessors and members of the Certification Committee.

Consumer interests

LUCIE training centre is QUALIOPI-certified.

Transparency and availability of information on the members of our certification committees, how our certifications are managed and our general terms and conditions.

Evaluation of client satisfaction (at the end of the event/training/audit and annually).

Innovation (research and development for new labels and sector-specific variations, based on the needs of our members and/or society).

Specific training rates vary by target audience, training eligible for OPCO, France Travail, the FSE…

Local development and interest

Organisation and participation in local events (Community meetings in the regions, fairs, conferences, webinars).

Priority collaboration with local service providers who are members of the LUCIE Community.

Partnerships with numerous professional organisations to support and develop CSR with their members (Orée, Comité 21, Chamber du Conseil FNAIM, SEDIMA, Produit en Bretagne, MFR, etc.).